For those familiar with our ‘dental family’, you will know that our lovely treatment coordinator (TCO) Jodie has recently returned from maternity leave and is back helping our patients find the right treatment for them.
She left us just over a year ago to have baby Daisy and returned in September. Having been with Shine Dental Care since our doors opened, Jodie is a familiar face to most of you and admits, whilst Daisy kept her busy, she missed some adult interaction and the general chitchat with patients.
Jodie is back with us part-time and returns to her role as TCO to assist you every step of the way through your patient journey. She is the ‘go to’ person for all our patients should they have any questions or queries about their treatment, which saves them having to book an appointment with the dentist.
She is available at the end of the phone or on email if needs be – whether you are unsure of what cosmetic treatment you may need to fix your smile, or if you are nervous.
And for new patients, she is the person to contact before booking a new patient consultation for a chat or if they have any queries after their appointment.
She explains: ‘I will help explain treatment, finance and membership options and also reassure nervous patients.
‘I enjoy spending time with patients, getting to know them and understanding their needs. I especially love helping nervous patients through their treatment and seeing how confident they become after their treatments.’