Our Patient Promise

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Our Promise To You

When you join Shine Dental Care you have the reassurance of the Shine Patient Promise. Our aim is to make sure that you receive our best possible care 100% of the time. We promise to do this by:

  • Taking the time to listen to you, so that we understand your dental concerns, hopes or fears (nervous patients are in very safe hands with Shine)
  • Performing a comprehensive dental assessment using the latest dental technology available
  • Explaining our findings in a straightforward, no-nonsense and easy to understand way
  • Giving you full information about all of your treatment options (including detailed costings)
  • Letting you decide which option is best for you
  • Proceeding with each treatment at the pace that suits you
  • Always doing what we say we are going to do

 

With Shine Dental Care, Mansfield, we want you to know where you stand at all times, to feel valued and completely in control of your treatment.

Our dedicated team are friendly and approachable, and will be happy to answer any questions you may have at any stage of your treatment. We work very hard to deliver the best customer care we possibly can and welcome any feedback. 

Shine Dental Care Complaints Procedure

If you have any problems please feel free to discuss this with any member of staff and we will endeavour to resolve the issue quickly and to your complete satisfaction.

ComplaintsPolicy2015.pdf

If we fail to resolve your complaint you are welcome to contact The Dental Complaints Service on 08456 120540 or visit www.dentalcomplaints.org.uk.

  

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